ServiceNow

Connecting ServiceNow to LightBeam

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Overview

LightBeam Spectra users can connect various data sources to the LightBeam application and these data sources will be continuously monitored for PII, PHI data.

Example: ServiceNow, Zendesk, Jira, etc.

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Connecting ServiceNow Data Source

1. Login to your LightBeam Instance.

2. Click on DATASOURCES on the Top Navigation Bar.

3. Click on “Add a data source”.

Figure 1. Add Data Source

1. Search for “ServiceNow”.

   

   Figure 2. Search ServiceNow
2. Click on ServiceNow.

Figure 2.1 ServiceNow

Basic Information

Fill in the requested information and click on Next.

1. Instance Name: This is the unique name given to the data source.

2. Description: This is an optional field needed to describe the use of this data source.

3. Assign owner: Email address of the person responsible for this data source which will get alerts by default.

4. Entity Creation: LightBeam Spectra detects and associates attributes based on the context and identifies whose data it is; these are called entities. Example: Jane Doe is an entity for whom LightBeam Spectra might have detected Name and SSN in a monitored data source.

5. Source of Truth: LightBeam Spectra would have monitored data sources that contain data acting as a single point of truth and that can be used for looking up entities/attributes which help to identify if the other attributes/entities found in any other data source are accurate or not. A Source of Truth data set would create entities based on the attributes found in the data.

6. Location: The location of the data source.

7. Purpose: The purpose of the data being collected/processed.

8. Stage: The stage of the data source. Example: Source, Processing, Archival, etc.

Figure 2. LightBeam ServiceNow - Basic Information

Configuration

Provide the following credentials to connect to the desired ServiceNow Instance as shown below and click ‘Test Connection’.

• Start date

• Username

• Password

• URL

Figure 3. LightBeam ServiceNow - Configuration

Note: To get the ServiceNow connection details please check Appendix.

Now we are ready to connect to ServiceNow. Click on ‘Register’.

Figure 4. LightBeam ServiceNow - Connected Successfully

​​Congratulations! You have successfully added ServiceNow to your list of data sources.

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Appendix

Obtaining ServiceNow Connection Details

To integrate ServiceNow with LightBeam:

• Obtain the ServiceNow instance URL.

• Ensure access to the username and password of an authorized user with in ServiceNow.

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About LightBeam

LightBeam automates Privacy, Security, and AI Governance, so businesses can accelerate their growth in new markets. Leveraging generative AI, LightBeam has rapidly gained customers’ trust by pioneering a unique privacy-centric and automation-first approach to security. Unlike siloed solutions, LightBeam ties together sensitive data cataloging, control, and compliance across structured and unstructured data applications providing 360-visibility, redaction, self-service DSRs, and automated ROPA reporting ensuring ultimate protection against ransomware and accidental exposures while meeting data privacy obligations efficiently. LightBeam is on a mission to create a secure privacy-first world helping customers automate compliance against a patchwork of existing and emerging regulations.

For any questions or suggestions, please get in touch with us at: [e-mail].