Zendesk

Connecting Zendesk to LightBeam

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Overview

LightBeam Spectra users can connect various data sources to the LightBeam application and these data sources will be continuously monitored for PII, PHI data.

Example: Zendesk, ServiceNow, Jira, etc.

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Connecting Zendesk Data Source

1. Login to your LightBeam Instance.

2. Click on DATASOURCES on the Top Navigation Bar.

3. Click on “Add a data source”.

Figure 1. Add Data Source

1. Search for “Zendesk”.

Figure 2. Search for Zendesk

1. Click on Zendesk.

Figure 2.1 Zendesk

1. Fill in the requested information and click on Next.

Basic Information

• Instance Name: This is the unique name given to the data source.

• Description: This is an optional field needed to describe the use of this data source.

• Assign owner: Email address of the person responsible for this data source which will get alerts by default.

• Entity Creation: LightBeam Spectra detects and associates attributes based on the context and identifies whose data it is; these are called entities. Example: Jane Doe is an entity for whom LightBeam Spectra might have detected Name and SSN in a monitored data source.

• Source of Truth: LightBeam Spectra would have monitored data sources that contain data acting as a single point of truth and that can be used for looking up entities/attributes which help to identify if the other attributes/entities found in any other data source are accurate or not. A Source of Truth data set would create entities based on the attributes found in the data.

• Location: The location of the data source.

• Purpose: The purpose of the data being collected/processed.

• Stage: The stage of the data source. Example: Source, Processing, Archival, etc.

Figure 3. LightBeam Zendesk - Basic Information

1. Provide the credentials as shown below and click on Test Connection.

Figure 4. LightBeam Zendesk - Test Connection

1. Verify that you get the message Test Connection Success on the screen.

Now we are ready to browse through onboarded Zendesk data source dashboard.

Note: To get the Zendesk data source details please check Appendix.

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Appendix

Accessing your Zendesk subdomain

Your subdomain is part of the URL address you use to access your Zendesk account.

The convention for accessing your Zendesk account is https://yoursubdomain.zendesk.com.

An example would be https://lightbeam.zendesk.com, where lightbeam is your subdomain. Your subdomain uniquely identifies your Zendesk account on the network.

There are a few ways to find it:

1. Support Admin homepage

You can find the subdomain of your account on the Support Admin home page.

Figure 5. LightBeam Zendesk - Zendesk Subdomain

1. Check your URL

If you didn't enable the host-mapping feature in Zendesk, your subdomain is in the account's URL: https://yoursubdomain.zendesk.com

1. Request an email

You can also get a list of Zendesk subdomains associated with your email address from the Login reminder page. Type your email address, and you will receive your subdomain via email. Check your inbox's spam folder if you don't receive the email. Alternatively, this means there is no account with the chosen email address.

Tip: Bookmark the page for quick one-click access. The URL is https://yoursubdomain.zendesk.com/agent/admin/overview.

Generating an API token

Enabling API token access

API token access is disabled by default.

Before you can generate an API token, enable API token access.

1. In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk APIs.
2. Click the Token Access toggle to enable API token access

Figure 6. LightBeam Zendesk - API Token

Once you have enabled API token access, admins can generate an API token.

Generating an API token

1. In Admin Center, click Apps and integrations in the sidebar, then select APIs > Zendesk APIs.
2. Click the Settings tab, and make sure Token Access is enabled.

3. Click the Add API token button to the right of Active API Tokens. The token is generated and displayed.

Figure 6. LightBeam Zendesk - API Token

1. Enter an API token description.

2. Copy the token and paste it somewhere secure. Once you close this window, the full token will never be displayed again.

3. Click Save to return to the API page. If you click the token to reopen it, a truncated version of the token is displayed.

Figure 6.1 LightBeam Zendesk - API Token

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About LightBeam

LightBeam automates Privacy, Security, and AI Governance, so businesses can accelerate their growth in new markets. Leveraging generative AI, LightBeam has rapidly gained customers’ trust by pioneering a unique privacy-centric and automation-first approach to security. Unlike siloed solutions, LightBeam ties together sensitive data cataloging, control, and compliance across structured and unstructured data applications providing 360-visibility, redaction, self-service DSRs, and automated ROPA reporting ensuring ultimate protection against ransomware and accidental exposures while meeting data privacy obligations efficiently. LightBeam is on a mission to create a secure privacy-first world helping customers automate compliance against a patchwork of existing and emerging regulations.

For any questions or suggestions, please get in touch with us at: [e-mail].