Processing DSR Requests

The DSR Processing workflow provides a structured approach for handling data subject requests. LightBeam offers two implementation paths: the traditional ticketing workflow and the new Self Service option.

The standard DSR processing workflow follows these steps:

1. View the request form

2. ID Verification

3. Update the Status of the Verification

4. Data Discovery

   • Identify related Data Sources

   • Attributes Detection & Listing of Attribute Instances

   • Attributes Validation

At this point, the Data Protection Officer (DPO) can choose one of two approaches:

Option A: Traditional Ticketing Workflow

• Assign tickets to Data Source Owners (DSOs)

• DSOs validate data through the DSO workflow

• DPO reviews DSO responses

Option B: Self Service Workflow

• DPO directly validates attributes without creating tickets

• DPO adds and manages attributes through the Self Service interface

• Bypasses the need for DSO involvement

Both options continue with these final steps: 5. Report Generation 6. Request Closure

The following sections provide detailed guidance for each workflow option.

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