Admin View
Last updated
Last updated
The Admin View provides administrators with a centralized interface to manage and oversee all alerts and sub-alerts across the entire system.
Log in to the LightBeam console using your admin credentials.
Navigate to the Playbooks section in the header.
From the left sidebar, click on the "Alerts" menu item to access the Alerts section.
Within the Alerts section, you will find two tabs: "My Alerts" and "All Alerts."
Click on the "All Alerts" tab to view all the alerts in the system.
Under the "Unresolved" and "Resolved" tabs, you will find lists of data sources that have generated alerts, such as Google Drive, OneDrive, and Outlook.
As an admin, you have access to all alerts and all the databases containing alerts.
Go to the "My Alerts" tab.
The "My Alerts" tab will display all the alerts that have at least one sub-alert assigned to the admin.
Click on a card in the "My Alerts" tab to view the alerts assigned to the admin.
From the list of alerts, click on a specific alert to access its details.
In the alert dashboard, click on the "Objects Impacted" section to view the list of sub-alerts associated with the selected alert.
In the list of sub-alerts, select the sub-alerts you would like to act on by ticking the checkboxes next to them.
Click on the "Actions" button in the top right to expand the dropdown menu, which includes options such as Resolve, Reassign, Add to "No Scan List", Add to Permit List, and Mute.
Click on Actions button in the top right to expand the drop-down menu: Resolve, Reassign, Add to 'No scan list', Add to permit list and Mute.
Select the "Reassign" option from the Actions dropdown menu.
Enter the details of the assignee, including their email address and a note.
Click on the "Assign" button to reassign the selected sub-alerts to the specified user.
The sub-alerts will be reassigned.
The Assignee column in the Object List will reflect the reassignment.
Click on the Assignee card at the top to view the distribution of sub-alerts between users.
By clicking on a specific user's card, you can see the sub-alerts assigned to that owner.
By clicking on the card, you can see the subalerts assigned to the specific owner.
The "Assigned To" field in the "My Alerts" tab will be updated with the new assignee alongside the admin.
Administrators can also perform other actions on alerts and sub-alerts, such as resolving, muting, or adding them to the permit list or no-scan list.
Once a sub-alert has been assigned, the Alert Owner can view it in their dedicated dashboard. To learn more about onboarding a new Alert Owner into the system, refer to the User Management section of the documentation.
